Customer Services

Customer Services

M.S. Howells & Co. (MSH) is a privately-owned, registered broker-dealer and member FINRA & SIPC. We are committed to servicing financial professionals who have a hybrid financial services practice. This means, financial professionals are registered with MSH as registered representatives and are often also registered as an investment adviser representative with a firm that is not affiliated with MSH. We pride ourselves on operating with integrity and transparency, which reflects in our spotless disclosable regulatory history.  

No matter your financial picture, we have a financial professional who can help navigate your course. Whether you have amassed a substantial retirement nest egg or are just starting your first job, our Financial Professionals offer sound guidance and sage advice to steer you to your ultimate landing. Through a wide array of non-proprietary investment products, as well as services, such as back-office operational processing, portfolio reporting, trading, technology, and compliance support, your Financial Professional offers seamless financial advice in a manner that best suits your needs.

If you are new to planning your financial future or a professional who has experienced a few pitfalls along the way, let us help you define your destination so that you know when you have arrived. Our Financial Professionals dedicate time to fully understand your financial goals and what is important to you. Through consistent communication and technological advances, we can service your needs and focus on your financial wellbeing while you focus on what matters most to you. 

Respected on Wall Street.  Trusted on Main Street.

Transparent Check.png

We take your privacy seriously and utilize defined security protocols to protect your personal data.   

Transparent Check.png

We have no proprietary products, which means that your Financial Professional has no quotas or pressure to sell a product that may not be in your best interest.

Transparent Check.png

Your Financial Professional has direct access to executive-level management, which means so do you in the unlikely event of a problem or issue.

Transparent Check.png

We are a member of the Financial Industry Regulatory Authority (FINRA) and the Securities and Exchange Commission (SEC), and are subject to industry rules and regulations regarding your and your investment experience. 

Transparent Check.png

We have a fully-disclosed clearing arrangement with one of the world’s largest clearing firms, Pershing LLC, a BNY Mellon company, and Electronic Transaction Clearing (Doing Business as Apex Pro). These relationships allow us to extend the benefits of respected institutional firms to our customers while at the same time maintaining a highly personalized standard of customer service. 

Transparent Check.png

Your account is protected by Securities Investor Protection Corporation (SIPC) up to legal limits. For more information on these protections, visit SIPC’s website.

Need Assistance?

For assistance with account information, please contact your Financial Professional.

Customer Support

Need assistance contacting your Financial Professional?

For questions relating to your account or statements, please contact our Operations Department.

Operational Support

Our Operations Department is ready to assist.